Worst company ever! I purchased a car back in May 2012.
Was constantly having problems and funny noises. Took it in to one of carhops approved mechanics and they told me nothing was wrong and that my check engine light being on was nothing. I took it to someone else to have a diagnostic done and found NUMEROUS problems with it. Finally UAC tells me that my warranty was up (18 months or 18,000 miles) Well I had to replace the breaks twice including the routers and calibers, thermostat (which they said it was so rusted that it looked liked it had never been replaced on the car), and had to replace the wheel barrings.
Ok no problem so stuff happens when you buy a used car. Well my motor decided to blow Jan 2014 before my loan is even paid off. I called in and spoke to a lady named Kate to make payment arrangements because I needed the money to replace the motor. So she did the skip a payment thing.
I replace the motor and everything and cost me $2000. Come to find out they tell me I have an unlimited mileage warranty because I was on autopay!!!! So I forked out money I did not need to spend!!! I called to raise *** and got the lovely Kate lady again.
Well she denied me ever telling her I had motor problems or she would have told me I was still under warranty. Then she tells me it was in my paperwork but not in my contract that I had this unlimited warranty. As I recall Carhop made me automatically enroll in autopay when I took the car off the lot. Looked through ALL my paperwork and there is nothing in there.
Well they will not reimburse me for the money I spent on REPLACING THE MOTOR because I did not take it to one of their shops. First off why would I even want to take it to their shop when the dumbasses told me I did not have any problems before when I did!
I am pursuing a case against suing this company for all they have done. And yes I have a paper trail and proof of phone calls by their quality assurance recordings so good luck to them when I come and *** them in the *** back!
Product or Service Mentioned: Carhop Loan.
Monetary Loss: $3000.