Anonymous
map-marker Kennewick, Washington

They won’t help me turn my GPS back on to find my stolen jeep. Since I’m under 3k they won’t turn it on. Like who turns off the GPS when it’s not paid off yet? No help what so ever

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I want GPS back on to find my stolen jeep. You guys have access to turn it back on but denied me access to a stolen vehicle

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Victor K Grr

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Verified Reviewer
| map-marker Arlington, Texas

Poor service department

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We bought a 2010 Nissan Rogue from Vancouver WA we've owned it 4 months it's been in Arizona, mesa to be exact and jackson, ms I reside in bogue chitto, ms. So this transmission is currently in jackson round 2 for this transmission it didn't even make it back from mesa b4 the transmission gave out, 1hr 30mins out a truck weigh station.

My loss in $ due to the lack of urgency or sense of customer care and satisfaction I'm very disappointed.

My next step is the BBB, CORPORATE, I've left a msg 24hrs ago, you have 28 b4 I call BBB, the service departments need to make sure these shops will complete the job right! In 2 months you've lost 10k

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Loss:
$3000

Preferred solution: A fixed car, or one of equal that will allow me to travel, I'm a retired army vet 22yrs I want to travel

User's recommendation: Just be cautious I love the vehicle I love the opportunity

Harry H Osc

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Verified Reviewer
| map-marker Kansas City, Kansas

My car broke down

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My car broke down on Friday, and now I'm waiting a week while they determine whether it's under warranty or not. The mechanic said it was the engine and transmission.

I'm paying for a car I can't even use and, of course, they said they don't have loaner cars while mine is being fixed.

What do I do? I think they should be held responsible.

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Loss:
$2646
Pros:
  • Payments are designed to have the car paid off in two years
Cons:
  • Cars are not road worthy

Preferred solution: Full refund

Anonymous
map-marker Council Bluffs, Iowa

Bought a car from them.

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Got dropped off at thier lot. The just gave me keys to cars they wanted gone.

Could pick my own car within my range, high pressure to leave positive reviews on google. Water pump went out the next day. The warranty covered the bulk. But I had to pay for anti freeze, the mechanics were to fix a clogged sunroof drain too, and I had to pay that as well, even after the mngr.

told me they would cover it. My car will get payed off this year, and it's lasted me, so I guess 3 stars.

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User's recommendation: Be savy

Thomas F Ztr

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Verified Reviewer
| map-marker Minneapolis, Minnesota

Sold a lemon

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Piece of *** car 2 brake lines cost me 700 feel pump 120 spark plugs 60 coils 160 cam sensors 60 ×2 crank sensor 70 ingnition coil compassiter condenser 44 catilitc converter 300 timing chain it needs mechanic said it will cost more than the car is worth to fix I have put under 5 000 miles one it it hasn't run in 15 months *** piece of *** car

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Thomas F Ztr

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Verified Reviewer
| map-marker Washington, District Of Columbia

Sold me a car o put less that 4000 miles on it replaced two rotten brake lines fuel pump coils spark plugs both cam sensors crank sensor ignition coil condenser compassiter needs timing chain

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Giving dam car back come get it needs tuming chain costs more to repair than its worth or goes to junk yard tomorrow

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Loss:
$3000

Preferred solution: Loan removed from credit report

Anonymous
map-marker Minneapolis, Minnesota

Giving dam car back come get it needs tuming chain costs more to repair than its worth or goes to junk yard tomorrow

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They charge 3 times what the car is worth there service sucks all around I wouldn't recommend var hope to my worse enemy

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Wislein S
map-marker Ashington, England

My car was stolen

Somebody stole my car out in the parking lot 30minutes before I got out the house to go to the store. Didn't see anything but I wonder how they just stole it without us hearing the engine starts since its customized and has exhaustion installed

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Preferred solution: Find my stolen car

User's recommendation: Make sure to put dashcams and GPS in your cars for your safety

Anonymous
map-marker Seattle, Washington

Had my vehicle not even 70 days and had to pay for a diagnostic and part that should of been covered in the warranty

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Car broke down told em it was the fuel pump.After diagnostic twice and being charged for one of the diagnostic . Come to find out if was the fuel pump but I was charged for a part that I didnt even need. Also my check engine light stay on wich it didnt before.

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User's recommendation: Make sure you know what’s wrong with a customer’s vehicle before u over charged them labor and parts they don’t need

Anonymous
map-marker San Jose, California

Roll back odo

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bought a car said was 147000 miles . day after bad cat chk ing light .

replaced cat . on the way home rusted out under carage bolt went through back tire replaced tire 150 new cat 180 . checked onboard compuiter for check ingn codes computer says roll back to 00 at 250000 miles .

i aint cool with that no re neg no payment not like its gonna hurt my credit .. tom and jerry time..

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User's recommendation: fghteoghrehgre'puyjp3

Roxanne R Gwd
map-marker Mesa, Arizona

Sold me a broken car

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Carhop - Sold me a broken car

Also exchanged the car for another broken car made my credit drop 100 points also cant refund my money for 5 to 7 business days never offered a rental so I had to pay for Ubers so much that I am broke because of it the only mechanic they have cant fix the problem either also customer service is terrible Ben in side the office is lazy and offers no help because I returned the car theyre saying Im defaulting on payments whole thing is a scam

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Loss:
$11000
Pros:
  • One person tried
Cons:
  • Poor repairs
  • Dont work with you
  • Unwillingness to take responsibility for these lemons

Preferred solution: Apology

User's recommendation: Go else where

Kathleen B Kvs

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Verified Reviewer
| map-marker Sacramento, California

I PAID $13,000 for a car worth $1,500

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They take advantage of people who need a car they sold me a 2005 jeep liberty over 150,000 miles transmission problems piece of junk for $13,000 and it was worth $1,500 I was already upside down in this piece of junk my friends told me not to buy from there wish I listened to them don't buy from car hop all cars are overpriced junky cars Do not buy here

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Loss:
$1500
Cons:
  • Cars not worth anything overpaid

Preferred solution: My $1,500 deposit back

User's recommendation: No do not buy here total rip off

Kathleen B Kvs

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Verified Reviewer
| map-marker Sacramento, California

I was totally ripped off and overcharged

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Updated by user Oct 17, 2022

Carhop has not contacted me at all they don't about their customers they sell overpriced cars over 150,000 miles junk cars to people who are desparate and need a car they steal from you and say oh well so they added this to my credit report as a negative and they move on. So now they have not contacted me they just don't care

Original review Sep 13, 2022

Please do not buy a car from Car Hop Sacramento They sold me a 2005 Jeep Liberty over 150 ,000 miles worth only $1,500 for over $13,000 I am upside down already it is a piece of junk I was only two payments behind they wouldn't wait two days for payment so they reposted it. They do not care what they sell you and they don't care about customers at all. This place sells cars that are not safe to desperate people please do not buy from Car Hop

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User's recommendation: No do not buy from car hop

Allisa B Cnu

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Verified Reviewer
| map-marker Layton, Utah

This store is riping people off

Selling lemon theres a law gonna report if not anserd.angers. my sister has two kid with her to go get a car cause they need one they tell her to comeback in two weeks so she does come back they give a car take test drive not even two block car dies the lady in office is a blank they tell her they'll fix so she say ok a week lader my sister calls to see if car ready no so she gets uppset the lady tells her bring car back if u dont like it ?? What car they have it

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Pros:
  • Repair done
Cons:
  • Are junk cars

Preferred solution: Price reduction

User's recommendation: F no

Allisa B Cnu

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Verified Reviewer
| map-marker Layton, Utah

Selling lemons

My sister went in to see if she could get a car they first went in they were like come back in to weeks so she did then they had a car she goes to her test drive it didnt even make it two blocks they tell her they'll fix it so she like ok still a week later and no car she calls them the lady there is rude and tells her she could just bring the car back what car ? They still have and refuse to give money back .there is something called lemon law. Should i report

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Preferred solution: Let the company propose a solution

Anonymous
map-marker Shreveport, Louisiana

Have one of your car stereo but no installation kit

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Bought from a third party and need wires and hard wear also a remote please let me know how mush for hardware. I hope I can order it.

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About

Summary

CarHop demonstrates a huge selection of cars, vans and SUVs. The company maintains relations with customers with the help of call center and media appearances. Concerning the warranty issues, here should be mentioned that CarHop guarantees 18 months and 18,000 miles warranty on all new vehicles represented in the showroom. The clients can bring their vehicles for the service and repair as well. The company is represented in different American states that's why in order to find a nearby dealership it is enough to enter a zip code in the special section of the site. Credit decisions are also solved by the team of the upper mentioned company. Thus, those who have bad credit ho history still have a a chance of cooperation with the shop. CarHop is regularly rated and put into reviews which differentiate it as the firm with positive testimonials.

Carhop reviews and complaints

Carhop is ranked 1014 out of 3249 in Dealers category

Area Served

USA

Payment Methods

VISA

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