Most helpful review
New Reviewer

Sold me a broken car

Carhop - Sold me a broken car
Also exchanged the car for another broken car made my credit drop 100 points also cant refund my money for 5 to 7 business days never offered a rental so I had to pay for Ubers so much that I am broke because of it the only mechanic they have cant fix the problem either also customer service is terrible Ben in side the office is lazy and offers no help because I returned the car theyre saying Im defaulting on payments whole thing is a scam

User's recommendation: Go else where.

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ID
#3726026 Review #3726026 is a subjective opinion of poster.
Location
Mesa, Arizona
Pros
  • One person tried
Cons
  • Poor repairs
  • Very very poor communication
  • Dont honor sales contract
Loss
$11000
Preferred solution
Apology

Have one of your car stereo but no installation kit

Bought from a third party and need wires and hard wear also a remote please let me know how mush for hardware. I hope I can order it.
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ID
#3834763 Review #3834763 is a subjective opinion of poster.
Location
Shreveport, Louisiana

Warrenty questions

I am still having issues with car hop. They have actually refused to honor their warranty. So I am forced to contact a lawyer and try to resolve this problem with Carhop.. They claimed that my damage to the car was not covered under warranty. Although their own mechanic said the damage to the car was cause by major rust.

User's recommendation: Stay away...

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ID
#3815137 Review #3815137 is a subjective opinion of poster.
Location
San Francisco, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

This store is riping people off

Selling lemon theres a law gonna report if not anserd.angers. my sister has two kid with her to go get a car cause they need one they tell her to comeback in two weeks so she does come back they give a car take test drive not even two block car dies the lady in office is a blank they tell her they'll fix so she say ok a week lader my sister calls to see if car ready no so she gets uppset the lady tells her bring car back if u dont like it ?? What car they have it

User's recommendation: F no.

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ID
#3806548 Review #3806548 is a subjective opinion of poster.
Location
Layton, Utah
Pros
  • Repair done
Cons
  • Are junk cars
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Selling lemons

My sister went in to see if she could get a car they first went in they were like come back in to weeks so she did then they had a car she goes to her test drive it didnt even make it two blocks they tell her they'll fix it so she like ok still a week later and no car she calls them the lady there is rude and tells her she could just bring the car back what car ? They still have and refuse to give money back .there is something called lemon law. Should i report
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ID
#3806520 Review #3806520 is a subjective opinion of poster.
Location
Layton, Utah
Preferred solution
Let the company propose a solution

Question

If I have $500 cash and a piece of paper saying I have a job, could I come in and get a car? Im in a pinch and I dont have pay stubs but I need a break! If possible, please email me back @jaebibb@***.com.
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ID
#3453508 Review #3453508 is a subjective opinion of poster.
Location
Saint Louis, Missouri

Misleading

I am a current customer that is just about done paying the loan off. I have received many emails saying I was a VIP and eligible to trade or buy a new car from them. Very low down payment the first time around, perfect payment history, and then when it came time to do this, they required a very high down payment. Very misleading company, and it doesn't matter how your history is with them.

User's recommendation: You're better off getting a loan elsewhere.

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ID
#2936084 Review #2936084 is a subjective opinion of poster.
Location
Luck, Wisconsin
New Reviewer

Enable car

The agent hanged up on me while i was getting more information about my vector poor customer service needs more training

User's recommendation: Be more smarter.

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ID
#2797542 Review #2797542 is a subjective opinion of poster.
Location
Waipahu, Hawaii
New Reviewer

My issue needs to be resolved

Ive had my car in the shop for a week they did nothing to it but erase the codes!!!!!! I need this issue resolved now!!

User's recommendation: Not at all.

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ID
#2627522 Review #2627522 is a subjective opinion of poster.
Preferred solution
My car fixed or in something different ASAP
New Reviewer

My car broke down

My engine seized in November I think. It was under warrantee and it was replaced. I have put maybe 2000 miles on that engine and it is now dead and won't start. I have kept up on maintenance and don't need an oil change for 2000 more miles. I'm pretty pissed that I had to wait 3 weeks to get my car back and now it is broke again. Please advise. I

User's recommendation: I'm not happy, and I want satisfaction.

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ID
#2556401 Review #2556401 is a subjective opinion of poster.
Location
Seattle, Washington
New Reviewer

Warrantee

Update by user Jan 19, 2021

Still say it's not a covered part

Original review posted by user Jan 19, 2021
My wife and I bought a 2008 kia sorento with what was to be a 18000 mile or 18 months whatever comes first warranty. Car hop covers the motor transmission and drive train the starter engages after the car has been started and does it when being driven if the motor is covered so should the starter it's the main thing that makes the engine run but they told me it's not covered it's just BS.

User's recommendation: Find another auto dealer.

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ID
#2387507 Review #2387507 is a subjective opinion of poster.
Location
Kennewick, Washington
Pros
  • That i was able to be financed with my credit
  • Low criedit
  • You get a vehical
Cons
  • Customer service
  • Warranty is worthless
  • All they care about is money
Loss
$700
Preferred solution
Let the company propose a solution
New Reviewer

Warrantee

Car hop offers a 18000 or 18 months whatever comes first the covered items as follows engine transmission drive train. I have tried to get car hop to fix the starter it keeps engaging after the car is already running they say the starter is not a warranted part it's what makes the engine run if the motor is under warranty so should the starter be covered under the warranty.

User's recommendation: People find another auto dealer.

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ID
#2387471 Review #2387471 is a subjective opinion of poster.
Location
San Francisco, California
Loss
$650
Preferred solution
Let the company propose a solution
New Reviewer

They broke *** when fixing it and they said there and fix everything else and now they won't fix *** and the truck *** doesn't even going to work

You guys are screwing me around and this is where it stops and I will fix my truck or give me a for one
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ID
#2332877 Review #2332877 is a subjective opinion of poster.
Location
Kane, Iowa
Product
2007 Ford F-150 Pickup Truck
Pros
  • You get a vehical
Cons
  • Disabling of vehicle
  • All they care about is money
Loss
$500
Preferred solution
Fix it or give me my money back or a different truck, or court
New Reviewer

Emergency

Am stuck on the side of the road and my car aint starting no more at all and I dont have money to get home

User's recommendation: No answer no help.

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ID
#2147404 Review #2147404 is a subjective opinion of poster.
Location
Maplewood, Minnesota
Pros
  • Low criedit
  • That i was able to be financed with my credit
  • You get a vehical
Cons
  • Refuse to help
  • Lousy cars

Junk cars

Got my PT cruiser 3 years ago, had to spend 400 after 3rd month, had about 2k left to pay, was sent email to trade up. Went in the Lakewood store and had to pay an additional 500 to trade. Well the PT was such a piece of crap I fell into the trap again. Got a 08 Jeep Compass at the end of November, been in the shop 3 times now, replaced engine, alternator and the Shop, Sheridan Auto, did not put my engine in correctly, they broke all the engine mounts. Now carhop says I'm responsible for the mounts, and the catalytic converter also went out. Not paying for any repairs, I already had to pay 75.00 for a diagnostic with Sheridan auto, mind you that was a month ago, then had to pay 95.00 for another diagnostic yesterday, 6/16/2020. Trying to just surrender thus junk back, and I am getting nowhere with them. There's a lot more to say but that would take hours. I was told by a mechanic, they know you need a car, not necessarily want, but need. They pray on the people who need then sock it to them.

User's recommendation: STAY AWAY FROM THIS COMPANY.

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ID
#1993215 Review #1993215 is a subjective opinion of poster.
Location
Lakewood, Colorado
Pros
  • You get a vehical
Cons
  • Are junk cars
Preferred solution
Full refund

Customer service and accountability

I bought a car from them almost 2 years ago and everything was fine in the first year or so then my transmission went out, and they covered it with the warranty but not 9 months later it went out again, and they said they could do nothing for me. So basically it's a scam they fix your car under warranty but buy the cheapest parts from a wrecking yard knowing they are just going to go out with in the next couple of month or year and need to be fixed again or traded in. Well I wasn't interested in trading in my car I was almost paid off and that would be tethered me to them for another 2 or 3 years. SO all in all they did nothing to help me because the repair cost more than the car to them. Not only that my brother and sister both bought a car from them also, and they are having the same problems they don't want to actually fix what's wrong with their vehicles so this is a lesson to anyone don't go to carhop no matter what you end up with a lemon and pay twice as much if not more because of repairs....

User's recommendation: I wouldn't recommend anyone to go here.

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ID
#1937681 Review #1937681 is a subjective opinion of poster.
Location
Everett, Washington

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